CamelBak Antidote

I’ve been using Camelbak products for probably close to ten years. One of my earliest memories was a back and forth email exchange with one of their customer service representatives to ask very detailed question about the sizing and features of a particular pack. They didn’t make me go through some convoluted questions forum or make me create a user account just to get some support. Instead, this woman answered my questions quickly (the emails were so fast it was almost like a chat), and with such a positive attitude, it really left a smile on my face.